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Customer services

Customer Service

A bespoke product requires time for its creation. From ordering the fabric to manufacture a shirt or a tie, it is needed overall three weeks. For socks and belts, instead, we will be able to send them the day after the order is received; unless it has been ordered a bespoke apparel as well, in this case we will wait to send all the products together. On average we need one more week to ship the products. Please note that in some periods, as in December, we are very busy with requests for Christmas, so if you want to gift yourself a bespoke product for Christmas and/or for the end of the year, you should order them in advance.

Privacy:

Officine Italia respects and protects your privacy by following the law for the processing of personal data. (Law 196/03)
The processing of personal data includes their collection, registration, organization and storage, processing, selection, modification, blocking, erasure and destruction. Personal data are collected with the purpose of registering the consumer and provide him with the procedures for the execution of this contract and the necessary communications, these data are processed electronically in accordance with the laws and can be produced only on request of judicial authority or other authority authorized by law. Also to protect your privacy we use SSL encryption systems that guarantee the security of your personal and bank details. We do not have right either to access either to store your financial information. All payments will be execute via Paypal.

Jurisdiction and court of jurisdiction:

Any dispute regarding contracts of purchase, the execution of them, interpretation and violation of terms of contracts are under Italian jurisdiction. The general terms which are not specifically provided in this term of agreement will be regulated by legislative decrees n° 50 del 15.1.1992 e n° 185 del 22.5.1999. For any dispute between buyer and seller the competent court will be the court of Pescara, Italy.

Liability:

It is not imputable any liability to the supplier for inefficiency due to force majeure such as accidents, explosions, strikes and / or lockouts, earthquakes, floods, damaging computer systems, the system falls, and other similar events that prevent, in whole or in part, to execute the contract on time. The supplier shall not be liable for any damages, losses and / or costs incurred as a result of failure to execute the contract for the reasons mentioned above, the customer has the right to get the price repaid. Similarly, the provider is not responsible for any fraudulent or illegal use of credit cards, checks and other means of payment.

Warranties and customer protection:

If you are not completely satisfied with our shirt, you have the right of cancellation within ten days from receipt of goods. Prerequisite for the cancellation of the purchase: the articles must be returned in the original package and not had to be used. Exercise of the right to return the items: It is necessary to send an email, always within ten days from the receipt of the goods, with some information: personal and banking information, the reason of return, the code of order and shipment. We will refund the price excluding shipping costs, duty tax and country taxes. The cost of return the shirt will be at the client’s expenses. As per Italian law (dl.185/99) shirts with custom embroidered initials and bespoke shirts are excluded from this guarantee. (Please look at damaged product or incorrect for information regarding bespoke apparel)

In case of reimbursement, this is made by bank transfer within thirty days the product is received in our offices. The shirts must return via express courier.

Damaged product or incorrect:

Officine Italia guarantees the quality of their products. Where the product does not comply, we will replace it with a product not damaged and/or conform to the specifications of the client. For made to measure products, according to your measurements, if they had not been followed with due attention, we will modify the product. The garment’ return cost will be at client expense but the shipping cost of the modified shirt will be on out costs.